by ethan | Aug 22, 2015 | Customer Service
Many businesses still subscribe by the notion that the customer is always right. Anybody who has ever worked in a service role knows that this is patently not true, and that pandering to the most extreme customers creates low staff morale which further ensures poor...
by ethan | Aug 16, 2015 | Customer Service, Marketing, Phone voiceovers for business
Are you tracking your abandoned calls? You should be. A high rate of abandoned calls indicates dissatisfied customers, which will directly affect your image and inevitably your bottom line. Calls abandoned before the customer speaks to a service rep usually results...
Recent Comments