So, voicemail. Let’s be honest, we all hate being redirected to nasty voicemail greetings. It’s not always possible to answer the phone...

Maybe, you own a small coffee shop, have your Instagram clothes store or run a French bakery around the corner. No matter what you do, you have...

What are your customers listening to while they’re on hold? Is the music, message or silence setting your customer up to become irritated or...