If you don’t already take the time to regularly stop and listen to your staff answer the phone, then you need to pencil it in your schedule....
READ MOREWhat big brands need to know about their messaging
by The OHVO Team | Mar 16, 2016 | Customer Service, Marketing, Phone Voiceovers for Business
Bigger companies have unique needs for their on hold messaging. Ensuring consistency across many different locations and systems can be a time...
READ MOREHow to defuse an angry customer on hold
by The OHVO Team | Jun 28, 2015 | Customer Service, Phone Voiceovers for Business
Angry customers happen to every business but if your company regularly deals with a high ratio of complaints or problem solving calls, then you...
READ MOREThink about the lyrics on hold
by The OHVO Team | Jun 8, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or...
READ MOREWhat’s different about customer service in Australasia
by The OHVO Team | Jun 2, 2015 | Customer Service, Marketing, Social Media
There’s a lot to be said about the culture of service in Australia and New Zealand. Compared to our foreign counterparts we are considered...
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