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Why your contact team should use the phonetic alphabet
Customer Service

Why your contact team should use the phonetic alphabet

by The OHVO Team | Aug 22, 2016 | Customer Service

  Raise your hand if you have been in this situation while on the phone to a call center: Your contact person is trying to input your name...

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Telephone Branding
Customer Service, Marketing, Phone Voiceovers for Business

Telephone Branding

by The OHVO Team | Apr 16, 2015 | Customer Service, Marketing, Phone Voiceovers for Business

You have no doubt spent a lot of time and money carefully crafting a brand or image for your company. After much consideration of your target...

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Striking the right phone tone
Customer Service, Phone Voiceovers for Business

Striking the right phone tone

by The OHVO Team | Apr 7, 2015 | Customer Service, Phone Voiceovers for Business

Why do most people sound so different on the phone? Someone who is naturally bubbly and confident will often sound flat and uninspired when...

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How to nail the perfect phone manner
Customer Service

How to nail the perfect phone manner

by The OHVO Team | Mar 24, 2015 | Customer Service

Despite the prevalence of email, messaging and social media, the vast majority of business is still conducted by phone, especially the...

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Recent Posts

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