Raise your hand if you have been in this situation while on the phone to a call center: Your contact person is trying to input your name...
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Telephone Branding
You have no doubt spent a lot of time and money carefully crafting a brand or image for your company. After much consideration of your target...
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Striking the right phone tone
Why do most people sound so different on the phone? Someone who is naturally bubbly and confident will often sound flat and uninspired when...
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How to nail the perfect phone manner
Despite the prevalence of email, messaging and social media, the vast majority of business is still conducted by phone, especially the...
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