by The OHVO Team | May 9, 2016 | Marketing, Phone Voiceovers for Business
Many business owners treat on hold messaging as a set and forget task. Updating messaging regularly is yet another job in the hectic life of a business owner, and one that can feel fruitless if not done well. For those of you who find this task falls into the ‘too...
by The OHVO Team | Jun 28, 2015 | Customer Service, Phone Voiceovers for Business
Angry customers happen to every business but if your company regularly deals with a high ratio of complaints or problem solving calls, then you need to know how to use your on hold system properly. There are a number of things that you can do with messaging and music...
by The OHVO Team | Jun 8, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or service that you provide? Keep in mind the plus size clothing company who felt safe playing a medley of Queen songs, only to have...
