Many business owners treat on hold messaging as a set and forget task. Updating messaging regularly is yet another job in the hectic life of a...
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How to defuse an angry customer on hold
Angry customers happen to every business but if your company regularly deals with a high ratio of complaints or problem solving calls, then you...
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Think about the lyrics on hold
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or...
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