Raise your hand if you have been in this situation while on the phone to a call center: Your contact person is trying to input your name...
READ MORE
What’s different about customer service in Australasia
There’s a lot to be said about the culture of service in Australia and New Zealand. Compared to our foreign counterparts we are considered...
READ MORE
Striking the right phone tone
Why do most people sound so different on the phone? Someone who is naturally bubbly and confident will often sound flat and uninspired when...
READ MORE
How to nail the perfect phone manner
Despite the prevalence of email, messaging and social media, the vast majority of business is still conducted by phone, especially the...
READ MORE