by The OHVO Team | Aug 22, 2016 | Customer Service
Raise your hand if you have been in this situation while on the phone to a call center: Your contact person is trying to input your name or address and in an effort to be helpful they begin to spell it out by saying things like ‘S for sand’, or ‘B for bear’....
by The OHVO Team | Jun 2, 2015 | Customer Service, Marketing, Social Media
There’s a lot to be said about the culture of service in Australia and New Zealand. Compared to our foreign counterparts we are considered relaxed, a bit more chilled out and less likely to complain. The constant barrage of poor customer service tales from across the...
by The OHVO Team | Apr 7, 2015 | Customer Service, Phone Voiceovers for Business
Why do most people sound so different on the phone? Someone who is naturally bubbly and confident will often sound flat and uninspired when heard in a receiver, but why? Most of the time we do it without thought, years of social conditioning trying to sound...
by The OHVO Team | Mar 24, 2015 | Customer Service
Despite the prevalence of email, messaging and social media, the vast majority of business is still conducted by phone, especially the all-important first contact. Keeping that in mind it is absolutely imperative that you and your team are confident and skilled enough...
