by The OHVO Team | Apr 15, 2016 | Customer Service, Marketing
If you don’t already take the time to regularly stop and listen to your staff answer the phone, then you need to pencil it in your schedule. Set time aside to listen to the way they interact with customers from greeting to call end to be sure every member of staff is...
by The OHVO Team | Mar 16, 2016 | Customer Service, Marketing, Phone Voiceovers for Business
Bigger companies have unique needs for their on hold messaging. Ensuring consistency across many different locations and systems can be a time consuming task but it is imperative that it is done; doing so will ensure a solid brand image across the board with a...
by The OHVO Team | Mar 3, 2016 | Phone Voiceovers for Business
There is a lot of international debate about the appeal of a Kiwi or Australian accent. Opinions range from thinking it’s attractive to a distressingly more common view, which is that they are abrasive and irritating. The one thing that is never said though, it that...
by The OHVO Team | Apr 16, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
You have no doubt spent a lot of time and money carefully crafting a brand or image for your company. After much consideration of your target market your advertising and promotions have taken a fine-tuned form and things are running smoothly. Now it’s time to turn...
