Strategic Planning

Strategic Planning

Strategically speaking, how do you want your callers to feel once put on hold? Because realistically, being put on hold can be a golden opportunity for a new and positive experience and even further brand build and impact (believe it or not!). Sometimes it’s not...

How to Maximise Hold Message Impact

How to Maximise Hold Message Impact One good hold message can create a new long-term relationship with a first-time caller, or, remind your existing client-base why you’re the best in the business – it’s all about your strategy and approach.     If you put...