by The OHVO Team | Sep 13, 2016 | Marketing, Phone Voiceovers for Business
Those in automotive retail have a lot of expertise and information for their customers, and it can be hard to sift through the plethora of potential statements a calling customer might want to hear. How do you hit both service and sales key points in one short phone...
by The OHVO Team | Aug 9, 2016 | Customer Service, Phone Voiceovers for Business
Owners and managers of busy companies outsource to messaging production professionals because they want quality work, done well and on time. Most people aren’t too worried about how it all happens as long as the end result is suitable. However, some, especially those...
by The OHVO Team | May 9, 2016 | Marketing, Phone Voiceovers for Business
Many business owners treat on hold messaging as a set and forget task. Updating messaging regularly is yet another job in the hectic life of a business owner, and one that can feel fruitless if not done well. For those of you who find this task falls into the ‘too...
by The OHVO Team | Apr 15, 2016 | Customer Service, Marketing
If you don’t already take the time to regularly stop and listen to your staff answer the phone, then you need to pencil it in your schedule. Set time aside to listen to the way they interact with customers from greeting to call end to be sure every member of staff is...
by The OHVO Team | Jun 8, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or service that you provide? Keep in mind the plus size clothing company who felt safe playing a medley of Queen songs, only to have...
